You can find out everything you want to know about Leeds Federated in the ‘about us’ section of the website. Information includes:

• Who our Board members are: Visit the ‘our board’ page
• Senior staff names and roles: Visit the ‘meet the team’ page
• Our decision-making processes and policies: Visit the ‘our policies’ page
• How we prioritise complaints: Read our complaints guide on our ‘compliments and complaints’ page
• Our governance arrangements: Visit the ‘governance’ page
• Our delegation matrix: Visit the ‘finance and governance policies’ page
• Our rules: Visit the ‘finance and governance policies’ page
• Our registration details: Visit the Financial Conduct Authority’s website 
• How you can get more involved in our work: Visit the ‘get involved’ pages

We publish details about our spending, grants and use of service charge revenue in our financial statements.

The documents can be found in the ‘governance’ section of the website, on the ‘financial statements’ page. Our financial statements are updated annually.

We also publish our annual report in the ‘governance’ section of the website – this includes information about how we spend the income we receive from rent.

Our procurement guide is available on the ‘finance and governance policies’ page.

We regularly publish updates about our performance on the ‘governance’ and  ‘performance’ sections of our website. Information includes:

• Our annual report and Environmental, Social and Governance (ESG) report
• Complaint metrics: Visit the complaints section of the ‘performance’ page
• Complaint analysis: Visit our ‘compliments and complaints’ page where you’ll find our:
  • self-assessment
  • annual complaint and service improvement report
  • Board’s response to the complaint and service improvement report
• Our service standards
• Our financial statements
• Subject Access requests: Visit the ‘performance’ page
• Data Breaches: Visit the ‘performance’ page
• Evictions: Visit the ‘performance’ page
• Decants: Visit the ‘performance’ page
• Tenant Satisfaction Measures (TSMs): In 2024, the Regulator of Social Housing (RSH) introduced a system to assess how well all social housing landlords in England provide good-quality homes and services; landlords like us have to report on this. Our Tenant Satisfaction Measures are available on our ‘performance’ page, which includes the following information about how well we:
  • maintain overall customer satisfaction
  • keep customer homes in good repair
  • maintain building safety
  • provide respectful and helpful engagement
  • handle complaints
  • manage neighbourhoods 
  • manage anti-social behaviour
• Our performance around decent homes and repairs: Visit the ‘performance’ page
• Media releases: Visit the ‘our news’ pages where information and press releases produced by our Communications team are published

The Housing Ombudsman and RSH also publish information about our performance, including:

• Inspection outcomes: Visit the ‘decisions’ page on the Housing Ombudsman’s website to see any cases they’ve investigated (to see decisions about us, type Leeds Federated in the ‘landlord name’ field and click ‘apply filters’)
• Regulatory judgement: Visit our regulatory judgement page on the RSH’s website

We share information about our housing services across the website, including:

• A description of our services: Visit the ‘your tenancy’ webpages, which detail our core services
• Advice and guidance for customers: Visit the ‘money matters’ page, which contains extensive advice, guidance and support for our customers and residents

Our current Corporate Plan (2025 – 2030) sets out our five-year strategy. We also have a series of service standards that we work to.

You can find updates on our ongoing and completed maintenance projects below:

• Stock Profile – the detail and transfers (details of any asset transfer whether purchase or sale in the last 12 months and any anticipated assets transfers within the next 12 month period) are available in Note 6 of our Financial Statments. These can be found on the ‘financial statements’ section of the website (for 2025-26 see page 46).
• Stock Condition Surveys  – to help us keep your home up to standard, we carry out a Home Condition Survey every 5 years – this is sometimes known as a Stock Condition Survey.

You can find out more about our repairs service on the ‘repairs’ section of the website.

Information held in registers required by law

• Our TSM business measures show the proportion of our homes where all required safety checks have been completed
• We have a legal responsibility to carry out certain important safety checks to ensure the home or building you live in remains safe
• We carry out gas safety inspections at your home every year to check that any gas heating and hot water appliances, fittings and flues owned by us are safe
• We inspect and test your electrical installations and any electrical appliances owned by Leeds Federated, every four to five years
• Asbestos must be handled with care as it can pose serious health risks if disturbed. Find out what to do if you think there may be asbestos in your home
• Our Water Hygiene checks ensure we manage our water systems to help reduce the risk from legionella and other bacteria
• Current  Fire Risk Assessment (FRA) and fire safety information
• Information on Adaptations and Disabled Facilities Grants

You can also find out which Neighbourhood Officers are working in each area by visiting the relevant neighbourhood pages on Your Voice:

• Kirklees
• Leeds
• North Yorkshire 
• Wakefield

Find out more about agency managed homes or explore our policy topics below. These policies cover how we manage homes: