If we’ve done something really well or completely missed the mark, we want to know.

We’re committed to learning and putting things right so if you have feedback to share, we want to hear from you.

Share your feedback

We value all feedback as it helps us improve our services. Whether you’d like to compliment a team member who has made your day, or you’re unhappy with a service you have received, we want to hear from you. You can call our Customer Experience team on 0113 386 1000 or complete the customer feedback form below:

Customer feedback form

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This field is for validation purposes and should be left unchanged.

Would you like to make a compliment or complaint?(Required)

Compliment

Complaint

Name(Required)

First Last

Address

Street Address Address Line 2 City County / State / Region ZIP / Postal Code

Phone number

Email address

Name/names of who you’d like to compliment

Tell us about what we’ve done well or the compliment you want to share(Required)

Address(Required)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code

Phone number(Required)

Email address(Required)

Tell us about your complaint(Required)

When did this happen?(Required)

What is your desired outcome from the complaint?(Required)

I agree to the terms and conditions in the privacy policy.(Required)

Yes

See our privacy policy.

If you feel we still haven’t dealt with the problem, then there are various ways to make a formal complaint:

By email to hello@leedsfed.com
Directly to a member of staff
By telephone to 0113 386 1000
Online via My Account
By letter – write to us at The Tannery, 91 Kirkstall Road, Leeds LS3 1HS
Through an advocate or interpreter using any of the ways listed above

Putting things right - a guide to complaints front cover

Complaints guide

Our complaints guide takes you through the process of making a complaint, how we deal with them, and what you can do next if you want to take it further.

File Type: pdf

File Size: 1 MB

Last Updated: May 2024

How we’re doing with putting things right

You can find out more about our approach to complaints, putting things right, and the learning we’re taking from the process to change how we work, in the documents below:

Complaints self-assessment

The Housing Ombudsman requires us to complete a self-assessment of our complaints service. This document is reviewed and approved by the Board each year.

File Type: pdf

File Size: 362 KB

Last Updated: August 2025

Complaint and service improvement report

A summary of the complaints received during 2024/25. The summary covers complaint topics, departments the complaints relate to and learning we're taking forward.

File Type: pdf

File Size: 540 KB

Last Updated: August 2025

Board response about our complaint and service improvement report

As required by the Housing Ombudsman, our Board reviews our complaint and service improvement report and issues a response. This is the Board's response to the 2024/25 complaint and service improvement report.

File Type: pdf

File Size: 124 KB

Last Updated: August 2025

Putting things right policy

When something goes wrong, we want to put it right. Our policy covers how we deal with complaints and learn from them to improve our services.

File Type: pdf

File Size: 146 KB

Last Updated: May 2025

Compliments and complaints

If we’ve done something really well or completely missed the mark, we want to know.

Share your feedback

Complaints guide

How we’re doing with putting things right

Complaints self-assessment

Complaint and service improvement report

Board response about our complaint and service improvement report

Putting things right policy

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