We are aware of some issues with the most recent rent statements sent earlier this month. We will be issuing new statements during July 2026
Explore our policies and procedures related to anti-social behaviour and good neighbourhood management.
Anti-social behaviour policy
Our approach to taking responsive, swift and proportionate action to anti-social behaviour
File Type: pdf
File Size: 163 KB
Last Updated: January 2025
Challenging behaviour policy
Our approach to supporting staff to tackle challenging behaviour from customers in the workplace
File Type: pdf
File Size: 179 KB
Last Updated: August 2025
Neighbourhood management policy
Our approach to helping maintain and improve neighbourhoods as a place where customers can enjoy their homes in a safe and secure environment they can be proud of
File Type: pdf
File Size: 130 KB
Last Updated: January 2025
You might also find our guides to being a good neighbour and how we communicate with each other useful:
How to be a good neighbour leaflet
Read tips about how to get off to the best start with new neighbours and what to do if things go wrong.
File Type: pdf
File Size: 2 MB
Last Updated: November 2024
Communicating together information leaflet
Learn more about how we support customers and make sure everyone is treated with respect
File Type: pdf
File Size: 1 MB
Last Updated: August 2025