The policies can help you understand more about what you can expect from us and what we expect from you.
Policies about customer involvement, influence and complaints.
Customer engagement and influence policy
Our policy to ensure customers can influence our work at all levels
File Type: pdf
File Size: 261 KB
Last Updated: August 2025
Putting things right policy
When something goes wrong, we want to put it right. Our policy covers how we deal with complaints and learn from them to improve our services.
File Type: pdf
File Size: 146 KB
Last Updated: May 2025
Policies about living in the community and maintaining safe neighbourhoods.
Anti-social behaviour policy
Our approach to taking responsive, swift and proportionate action to anti-social behaviour
File Type: pdf
File Size: 163 KB
Last Updated: January 2025
Challenging behaviour policy
Our approach to supporting staff to tackle challenging behaviour from customers in the workplace
File Type: pdf
File Size: 179 KB
Last Updated: August 2025
Neighbourhood management policy
Our approach to helping maintain and improve neighbourhoods as a place where customers can enjoy their homes in a safe and secure environment they can be proud of
File Type: pdf
File Size: 130 KB
Last Updated: January 2025
Policies related to rents, charges and payments.
Compensation policy
Our policy setting out how we’ll put things right for customers, including financial compensation and other remedies
File Type: pdf
File Size: 168 KB
Last Updated: May 2026
Income management policy
Our approach to collecting rent and service charges
File Type: pdf
File Size: 180 KB
Last Updated: October 2023
Rent setting policy
Our approach to being fair and transparent when setting rents, and how we ensure we're compliant with regulatory standards.
File Type: pdf
File Size: 243 KB
Last Updated: January 2026
Service charges – consultation policy
Our approach to how we consult with customers on any changes to the variable service charges
File Type: pdf
File Size: 155 KB
Last Updated: May 2025
Service charges – managing service charges policy
Our approach to how we set and manage service charges
File Type: pdf
File Size: 158 KB
Last Updated: March 2025
Policies covering the safety and maintenance of your home.
Building safety policy
Our approach to managing health and safety in customer homes and shared or communal areas
File Type: pdf
File Size: 225 KB
Last Updated: April 2025
Fire safety policy
How we comply with fire safety legislation to help keep customers safe
File Type: pdf
File Size: 203 KB
Last Updated: November 2025
Responsive repairs policy
Our approach to responsive or day-to-day, repairs that we carry our for customers
File Type: pdf
File Size: 211 KB
Last Updated: May 2026
Policies that focus on supporting customers and protecting people.
Domestic abuse policy
Our approach and principles we follow in respect of domestic abuse
File Type: pdf
File Size: 127 KB
Last Updated: October 2023
Needs and adjustments policy
How we're changing the way we deliver our services to meet customer needs
File Type: pdf
File Size: 135 KB
Last Updated: May 2025
Safeguarding policy
How we work to prevent abuse and safeguard customers
File Type: pdf
File Size: 200 KB
Last Updated: August 2025
Policies directly related to tenancy rights, responsibilities and home moves.
Mutual exchange policy
How we help people to swap their homes through a mutual exchange
File Type: pdf
File Size: 152 KB
Last Updated: June 2025
Pets Policy
This policy sets out the principles behind keeping a pet in a Leeds Federated home.
File Type: pdf
File Size: 176 KB
Last Updated: December 2021
Succession policy
This policy sets out the guiding principles we follow to meet current legislation when granting a tenant’s right to succession
File Type: pdf
File Size: 352 KB
Last Updated: March 2023
Tenancy policy
Our policy on the types of tenancies we offer and our approach to making these sustainable
File Type: pdf
File Size: 150 KB
Last Updated: February 2026
Transfer policy
Our approach to supporting current customers to move to another Leeds Federated home
File Type: pdf
File Size: 132 KB
Last Updated: June 2026