The way we work together shapes our culture and the impact we have on communities.

We focus on creating a working environment where people feel included, supported, and able to do their best work.

Your ideas and contributions matter to us. Whether you’re working with customers, developing communities, or supporting colleagues across the organisation, you’ll be encouraged to share your views and take ownership of your work. We want to provide a great service to customers while supporting each other.

Our approach is guided by our values of Passion, Honesty and Curiosity. We also have a Colleague Circle of behaviours that influences how we work and help us stay focused, collaborative and open to new ideas.

Our Colleague Circle

We refreshed our Colleague Circle in October 2026 using feedback from colleagues and customers – this includes feedback from customer surveys and conversations, as well as from complaints and Tenant Satisfaction Measures (TSMs). You can share feedback about our Colleague Circle by taking this short survey.

Putting our culture into action

We want Leeds Federated to be a place where colleagues feel valued and can make a difference, so we put our culture into action by:

• Supporting development – through learning opportunities, shadowing, cross-team working, and engaging with the wider housing sector to help grow skills and confidence.
• Listening – drawing on ideas and feedback from various topic-based colleague groups which help shape how we work and ensure everyone has a voice.
• Recognising good work – celebrating contributions through loyalty awards and peer recognition, ensuring efforts are seen and appreciated.

We also prioritise the health and wellbeing of colleagues, ensuring people are supported in all aspects of working life.

Find out more about our culture and why colleagues enjoy working at Leeds Federated in the video below: 

Our accreditations