My Account is our online customer portal – you can use it to do things like pay your rent, report anti-social behaviour, track repairs…and more!

If you’re a Leeds Federated customer, you can register on My Account – it’s quick, easy and secure.

What can I do on My Account?

As a customer, you can:

Check your rent balance and make payments securely
View and download your rent statements
Raise a non-emergency repair using our handy online diagnostics tool – if you need an emergency repair you should phone us instead on 0113 386 1000
See all your upcoming repair appointments
Change or cancel repair bookings quickly and easily
Get in touch with us directly or request a call back
Raise a complaint or share feedback through our simple online forms
Report anti-social behaviour using our dedicated form
Access your tenancy documents and information about your home
Update your contact details
Tell us about any health needs you have or adjustments you need us to make to help you access our services
Add or remove members of your household from your account
Reset or change your My Account password whenever you need to