My Account is our online customer portal – you can use it to do things like pay your rent, report anti-social behaviour, track repairs…and more!

If you’re a Leeds Federated customer, you can register on My Account – it’s quick, easy and secure.

What can I do on My Account?

As a customer, you can:

• Check your rent balance and make payments securely
• View and download your rent statements
• Raise a non-emergency repair using our simple online repair request form – if you need an emergency repair you should phone us instead on 0113 386 1000
• See all your upcoming repair appointments
• Change or cancel repair bookings quickly and easily
• Get in touch with us directly or request a call back
• Raise a complaint or share feedback through our simple online forms
• Report anti-social behaviour using our dedicated form
• Access your tenancy documents and information about your home
• Update your contact details
• Tell us about any health needs you have or adjustments you need us to make to help you access our services
• Add or remove members of your household from your account
• Reset or change your My Account password whenever you need to

My Account is available 24/7 so you can use it at a time that suits you.