Our telephone survey providers have changed! Get to know Acuity and how they help us gather your feedback.
We’re extending our opening hours to give you more flexibility and support when you need it most!
Our new Corporate Plan is out! Take a look at how we’re continuing to help people make a home.
Learn more about Tenant Satisfaction Measures and how we’re doing against other social landlords.
We’re changing our approach to neighbourhood plans following feedback from customers.
Share your thoughts on on a new app at our Time to Talk session.
Explore our 2024/25 annual report. It includes updates about our performance, community impact, customer stories, and 50 years of helping people make a home.
Meet MEL Research who carry out our quarterly phone surveys with customers. If you’re a Leeds Federated customer and get a call from MEL Research, please do take part and give them your feedback – it makes all the difference!
During 2024/25, MEL Research collected feedback from over 600 Leeds Federated customers as part of our Tenant Satisfaction Measures (TSMs) survey programme – find out what we learned.
Find out more about how we’re doing in our Tenant Satisfaction Measures
Let us know your individual requirements and we can tailor our services to suit your needs.
Our new Corporate Plan for 2025-2030 sets out our core purpose which is to help people make a home. It also demonstrates our vision for delivering secure, affordable, and quality homes for customers.
