We’re extending our phone line opening hours to 8 am – 7 pm on 30 April, 28 May and 25 June

We’ve completed the first year of our 2025-2030 5-year plan!
As we move into the second year of the plan, we intend to continue with our core purpose of helping people make a home. The Plan demonstrates our vision for delivering secure, affordable, and quality homes for our customers.
The Plan recognises the challenges our customers face and acknowledges both the challenges we face as an organisation and the opportunities we have to deliver this vision.
We’ve built the Plan around three key strategies: Thrive, Engage, and Evolve. They focus on improving housing quality, engaging with our key stakeholders, and expanding our development efforts.
During 2025/26 we completed 100 new homes across the Leeds City Region – including 7 for social rent, 49 for affordable rent and 44 for shared ownership. This keeps us on track to deliver our ambition of 479 additional homes over the five-year period.
With an overall 80.6% customer satisfaction score, we remain committed to further improvement and the Customer Voices Panel will play a key role in this.
The Board approved our progress against the first year of March 2026. They’ll continue to regularly review our progress against the Plan and our overall performance.
“We’re pleased with our progress but not satisfied. There are many challenges ahead, and the Board is focused on responding to these to ensure we continue our long tradition of helping people make a home.”
Take a look at our Corporate Plan.

Corporate Plan Year 2 – 2026 – 27
File Type: pdf
File Size: 6 MB
Last Updated: April 2026