The way we collect rent and service charges support you to keep on top of your payments to keep your tenancy secure.

We share quarterly rent statements with you so you can keep track of your payments and rent and stay in control.

Choose the payment method that suits you: direct debit, standing order, Allpay or by phone. Our flexible options make paying rent easy and secure.

Learn how we set your rent and service charges in line with government guidelines to keep things transparent and easy to understand.

Service charges pay for services in shared or communal areas. Learn about what they cover, how they’re charged and what’s included in your surplus/deficit statement.

Understand what other housing-related charges might be added to your account and how you can manage these.