Customer experience service standards
Our approach to customer service and supporting your journey with us.
File Type: pdf
File Size: 326 KB
Last Updated: July 2026
Complaints service standards
How you can expect us to work when dealing with a complaint.
File Type: pdf
File Size: 229 KB
Last Updated: July 2026
Customer engagement service standards
Our commitment to ensuring that your voices are heard and that we use this information to help shape our services.
File Type: pdf
File Size: 247 KB
Last Updated: July 2026
Lettings and allocations service standards
Our approach to letting homes. We aim to make the best use of homes and help those in most need.
File Type: pdf
File Size: 367 KB
Last Updated: July 2026
Income management service standards
How we support you to pay your rent and any service charges.
File Type: pdf
File Size: 357 KB
Last Updated: July 2026
Community and Neighbourhood service standards
How we support you to enjoy living in your local community.
File Type: pdf
File Size: 326 KB
Last Updated: July 2026
Anti-social behaviour (ASB) service standards
Our approach to ASB and how we take responsive, swift and proportionate action
File Type: pdf
File Size: 392 KB
Last Updated: July 2026
Gardening service standards
How our team of gardeners / grounds maintenance colleagues help maintain your communal gardens / outdoor areas.
File Type: pdf
File Size: 348 KB
Last Updated: July 2026
Contractor cleaning service standards
What you can expect from our cleaning contractors and what’s considered acceptable or not.
File Type: pdf
File Size: 308 KB
Last Updated: July 2026
Repairs and maintenance service standards
How we manage repairs and maintenance in your home so you can feel safe, secure, and supported from day one.
File Type: pdf
File Size: 324 KB
Last Updated: July 2026
Planned improvement works service standards
How we make sure major improvements we complete in your home run as smoothly as possible - whether that's a new kitchen, boiler, bathroom or windows and doors.
File Type: pdf
File Size: 397 KB
Last Updated: July 2026
Building safety service standards
Our commitment to ensuring that the homes we provide are safe, secure, and compliant with all relevant health and safety laws.
File Type: pdf
File Size: 609 KB
Last Updated: July 2026
