Michelle Collins, Director of Customer Services
Michelle brings over 20 years of experience working in the housing sector, with a distinguished record of more than a decade leading housing teams to deliver exceptional services to customers. Known for her people-focused approach, Michelle places customers and communities at the heart of her work.
She has a proven track record in designing, developing, and transforming housing and support services, demonstrating her passion for leading people, teams, and partnerships to achieve outstanding outcomes for both customers and communities.
At Leeds Federated, Michelle has responsibility for the following Consumer Standards:
- Neighbourhood and community
- Tenancy
- Transparency, influence and accountability