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Our policies provide clear guidance about our approach to different aspects of your tenancy.
The policies can help you understand more about what you can expect from us and what we expect from you.
Anti-social behaviour policy
Our approach to taking responsive, swift and proportionate action to anti-social behaviour
File Type: pdf
File Size: 163 KB
Last Updated: January 2025
Challenging behaviour policy
Our approach to supporting staff to tackle challenging behaviour from customers in the workplace
File Type: pdf
File Size: 179 KB
Last Updated: August 2025
Domestic abuse policy
Our approach and principles we follow in respect of domestic abuse
File Type: pdf
File Size: 127 KB
Last Updated: October 2023
Income management policy
Our approach to collecting rent and service charges
File Type: pdf
File Size: 178 KB
Last Updated: October 2023
Needs and adjustments policy
How we're changing the way we deliver our services to meet customer needs
File Type: pdf
File Size: 135 KB
Last Updated: May 2025
Neighbourhood management policy
Our approach to helping maintain and improve neighbourhoods as a place where customers can enjoy their homes in a safe and secure environment they can be proud of
File Type: pdf
File Size: 130 KB
Last Updated: January 2025
Pets Policy
This policy sets out the principles behind keeping a pet in a Leeds Federated home.
File Type: pdf
File Size: 176 KB
Last Updated: December 2021
Service charges – consultation policy
Our approach to how we consult with customers on any changes to the variable service charges
File Type: pdf
File Size: 155 KB
Last Updated: May 2025
Service charges – managing service charges policy
Our approach to how we set and manage service charges
File Type: pdf
File Size: 158 KB
Last Updated: March 2025