Getting more involved in our work means you can have your say about the things that matter to you as a customer.

Why get involved?

As an involved customer, you can help us improve services and influence the decisions that affect your neighbourhood. Getting involved is a great way to:

• Share your feedback and experiences to help us improve our services and deliver a great customer experience
• Better understand how we make decisions and how things work
• Stay up to date with what’s happening and share your views on our upcoming plans
• Meet other customers in your neighbourhood and connect with our team
• Learn new skills and build confidence
• Gain experience that could support job or volunteering opportunities
• Give something back and have a real impact.

We’ll support you with:

• Training sessions to help you develop skills
• Opportunities and support to attend conferences and workshops
• Learning opportunities – you can join independent organisations like TPAS (Tenant Participatory Advisory Service) to meet other like-minded people and find out what others are doing well
• Meals and refreshments at meetings
• Out-of-pocket expenses for things like travel to meetings or the cost of care for dependents

Ways to get involved

There are lots of ways to get involved in our work, including:

• Digital involvement – get involved online, through our Your Voice engagement platform. You can complete short surveys or comment on an online forum. If you’re short on time you can answer a quick question through Flash Feedback.
• Scrutiny – be part of projects to shape service improvements for customers
• Customer Voices Panel – review how we’re performing against the consumer standards. Oversee customer-led scrutiny
• Policy development – review our new and updated policies to make sure they’re customer-friendly
• Special interest groups – focus on specific projects or ideas such as repairs, complaints or anti-social behaviour
• In the spotlight – watch short videos about specific topics and share your feedback
• Volunteer in your neighbourhood – take part in estate walkabouts with our Neighbourhood Officers or support community events
• Coffee clubs and crafts
• Social activities – in addition, residents living in older people’s housing often organise events and activities to bring people together. We also provide support to residents through quarterly meetings and drop-ins.

What happens to the feedback you share?

We’ll always:

• Listen carefully to what you tell us
• Be open and honest about what we can and can’t change
• Show you how your feedback has made a difference.

We know your time is valuable, and we’re committed to making your involvement worthwhile.