We’ve been updating our approach to how we work to maintain fairness and respect when working with customers who are displaying challenging behaviour.

Explore our 2024/25 annual report. It includes updates about our performance, community impact, customer stories, and 50 years of helping people make a home.

Meet MEL Research who carry out our quarterly phone surveys with customers. If you’re a Leeds Federated customer and get a call from MEL Research, please do take part and give them your feedback – it makes all the difference! 

During 2024/25, MEL Research collected feedback from over 600 Leeds Federated customers as part of our Tenant Satisfaction Measures (TSMs) survey programme – find out what we learned.

Last year, our in-house contractor APS launched a new £200 prize draw to encourage more customers to meet their electrical test appointments. Meet our winner!

Find out more about how we’re doing in our Tenant Satisfaction Measures

Let us know your individual requirements and we can tailor our services to suit your needs.

We brought two communities together for an activities day as part of our community-based approach.

We reflect back on our new approach to anti-social behaviour and Good Neighbourhood Management.

Find out more about the local organisations we work with to reduce anti-social behaviour.

Find out how we support victims of anti-social behaviour.

We explain the court processes and how this can affect the delays in tackling anti-social behaviour.