Meet MEL Research who carry out our quarterly phone surveys with customers. If you’re a Leeds Federated customer and get a call from MEL Research, please do take part and give them your feedback – it makes all the difference! 

During 2024/25, MEL Research collected feedback from over 600 Leeds Federated customers as part of our Tenant Satisfaction Measures (TSMs) survey programme – find out what we learned.

Last year, our in-house contractor APS launched a new £200 prize draw to encourage more customers to meet their electrical test appointments. Meet our winner!