When we get reports of anti-social behaviour (ASB), we actively work with customers to provide support. 
We work in partnership with a wide variety of organisations from the police to social services, support agencies and local ASB teams.
Our Neighbourhood Officers regularly attend meetings with different services for the neighbourhoods they support. This helps to develop positive working relationships with other agencies in the area, such as the police.
We also have access to the police intelligence portal which enables us to report information to the police to help them with their enquiries or investigations.
We partner with the fire service and make referrals to them where concerns around fire safety may be linked with ASB, as well as making referrals to social services if we have concerns while investigating ASB.
We understand that occasionally the ASB that's being reported to us may be a sign of a wide range of circumstances affecting someone, and the person who is thought to be causing the ASB is actually a victim. Where this is the case, we'll work with customers to signpost or refer to specific organisations who have the relevant expertise.
Our ASB directory has details of organisations that can be contacted without the need for us to be involved. Your Neighbourhood Officer will also know the services in your neighbourhood and may be able to help with more specific referrals.
Sometimes you may be affected by nuisance from your neighbours that isn’t ASB. In these cases, we can still support you by offering a range of tools to help resolve the issue.
By offering options such as mediation, access to the Noise app, “Dear Neighbour” cards or guidance on how to have challenging conversations, we can support you to try to resolve issues before the need for formal action.
Our community-based approach also helps us to learn more about customers’ thoughts on how issues can be resolved proactively in their neighbourhood.
This year, we’ve developed the first Neighbourhood Plans and some neighbourhoods have specifically highlighted concerns around ASB which we’re currently working on.
You can see the Neighbourhood Plans and how we’re responding on Your Voice.