We understand that reporting anti-social behaviour (ASB) may raise concerns for some customers, and there are various reasons for this.

Not understanding what ASB is

Our ASB Policy sets out what we consider to be ASB and explains how we’ll respond to it.

Our website also includes an ASB directory covering a range of nuisance behaviours. Under each heading, we explain our approach to handling reports of this nature, and signpost customers to other organisations where this is more appropriate.

Removing the need for written reports

Our past approach to reports of ASB included the need for written ASB diary sheets. They were used to record incidents and the impact that they had on the person experiencing the ASB. The diary sheets are useful to gather information in case the situation is serious enough to progress to court. However, we understand that it’s not always possible to remember to record incidents in this way.

Since the launch of our new approach in January 2025, we have changed the way in which reports of ASB can be made and documented. If there are barriers to completing the ASB diary sheets, we now also take verbal reports of incidents, where we’ll ask relevant questions and make notes of the responses.

We also accept text and email reports of incidents, doorbell camera or CCTV camera footage, recordings from phones, or recordings made via the Noise app to help to evidence reports.

Community safety and noise reduction measures

We now hold stock of a variety of community safety measures. These include items such as door and window alarms, personal safety alarms, door chains, prickle strips, and dummy CCTV cameras.

We also have a stock of things for noise reduction. This includes items such as soft door and cupboard door/drawer closers and anti-vibration rubber mats to prevent the noise from washing machine spin cycles. This isn’t an exhaustive list and requests for specific things to prevent noise transference and to increase community safety will also be considered.

We also have more tools to investigate ASB and can suggest appropriate things to help when needed. Please contact your Neighbourhood Officer if you feel that any of these would be of benefit to you.

Fear of reprisals

We understand that the fear of reprisals can prevent people from making ASB reports. A reprisal is when another person retaliates against another person. The names of those who report ASB to us will remain confidential while we conduct our investigations.

It can help us in court cases to have statements from those who have witnessed the ASB, but this does not always have to be the case.

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If you are experiencing ASB, take a look at our ASB directory, or you can contact your Neighbourhood Officer.

Take a look at our  ASB policy.