Cuckooing is when a person’s home is taken over for the purpose of someone being exploited. This might mean that the property is used to deal, store or take drugs, or that it is used for sex work. It could also be that the property is taken over by someone else to live there, or to financially abuse the tenant.

This is a crime and should be reported to the police. If you believe someone is at risk of harm, this should be by calling 999, otherwise by calling 101.

Once you have reported this to the police, you should let your Neighbourhood Officer know as we will deal with this as anti-social behaviour.

Dangerous dogs are:

• Dogs which have been bred for the purpose of fighting (including pit bull terriers and Japanese Tosas)
• Dogs which present a serious danger to the public
• Dogs which are classed as an XL Bully type

There are rules around owning and walking these types of dogs in public spaces. If you are concerned about someone having a dangerous dog, you should report this to the police as it may be a crime if the rules are not being followed.

We consider DIY as normal household noise and we will not usually deal with it as anti-social behaviour. See our Neighbourhood Management Policy on steps you can take to try to discuss this with your neighbours.

Domestic abuse is a criminal offence, we can provide extra support so please contact us if you are experiencing this yourself or you are worried about a neighbour.

Both drug use and drug dealing are criminal offenses and should be reported to the police using 101.

We do not have the powers of investigation to tackle either drug use or drug dealing as these are criminal offenses. We can report incidents to the police to help their investigations and we can ask for information from the police where we have information sharing agreements in place.

We will work with the police and other agencies with their investigations. Depending on the outcome, we may be able to take tenancy action where we can gather enough evidence.

We will signpost those with drug habits or addiction to support services.

Fly tipping is the illegal deposit of waste without a license. If the fly tipping is on land owned by us you can let us know so that we can arrange for the items to be removed. Where possible, we will investigate this to find the person responsible.

Breakdowns in friendship can be difficult to deal with, especially if you are also neighbours. However, this is not a tenancy matter and we will not be able to deal with this as anti-social behaviour. You may be able to use some of the methods in our Neighbourhood Management Policy to reach an agreement of reasonable behaviour towards one another.

Graffiti is a crime, particularly if targeted towards an individual and should be reported to the police on 101.

The police would not be responsible for removing the graffiti and we can help you to report this to the relevant organisation. Depending on where the graffiti is, we may remove it ourselves, or report to the local council to remove it.

If you are a victim or a witness to gun crime this should be reported to the police by calling 999.

Once you have informed the police, you should contact your neighbourhood officer. If the person with the gun is one of our tenants/customers, we will investigate this as anti-social behaviour.

If they are not a tenant/customer we will work with you to help you feel more safe. We will work with relevant partners and agencies such as the police public protection team or local council housing teams to look at options to make you feel safer e.g. additional security measures, moving home, etc.

Hate crime is a criminal matter and should be reported to the police. If there is a threat to life you should call 999 to report this, otherwise you should call 101.

Once the police have been informed, you should report this to your Neighbourhood Officer.

If you tell us that someone might be hoarding, we will investigate this and work with the person to try and resolve their hoarding. Hoarding may be linked with wellbeing. If we think that a tenant/customer who is hoarding would benefit from help from adult social care, we will refer them following our Safeguarding Policy – if you’d like to see a copy of this policy get in touch with us.

We do not treat hoarding as anti-social behaviour but we may take legal action to prevent it from getting worse.

If you are concerned that a neighbour may be hoarding, speak with your Neighbourhood Officer so that they can investigate.

Both intimidation and harassment are crimes and should be reported to the police on 101.