We’re extending our phone line opening hours to 8 am – 7 pm on 30 April, 28 May and 25 June
Our 2024-25 annual report is out!
Take a look at our interactive annual report to see how we’ve been helping people make a home over the past year:
Annual report 2024-2025
File Type: pdf
File Size: 4 MB
Last Updated: September 2025
We hope it’s clear in reading this report that we’re absolutely focused on helping people make a home. We’ve been doing it for 50 years now – here’s to carrying on for the next 50!!
Highlights from the report include:
- Our ‘tenant satisfaction measures’, which share insight into our performance against national tenant measures
- Our work on Colliers Park (formerly known as the Sugar Hill and Wordsworth Drive redevelopment)
- The launch of our online Time to Talk sessions
- Updates about our community-based approach
- A summary of our investments and developments over the past year
- The introduction of our Contact Centre team and Customer Resolutions team
- Our focus on fire safety and our new Fire Protection and Compliance assistant
- Our Money Matters team generated £470k in extra income for customers
- Stories from customers
- Reflections on how we’re still helping people make a home, 50 years on
- …and more!
Our Board Chair, Kim Brear, stands down at the Annual General Meeting in 2025, having served 7 years on the Board. Reflecting on her time on the Board, she said:
I have loved being a part of the Board of Leeds Federated and seeing how the organisation works so hard to help people make a home. Whether it’s building new homes or making sure the homes we already have are well-maintained and managed, I have seen how Leeds Federated puts its customers at the centre of all it does, and I have sought to be a champion of this approach in my leadership of the Board.
