As your landlord, we’re legally required to maintain your home to a safe standard and carry out certain repairs. If you notice an issue in your home, it’s important you tell us as soon as you can so we can sort it out for you.
You can report routine and emergency repairs to us between 9am-5 pm Monday to Friday (excluding bank holidays) by:
If you need an emergency repair outside this time, our out of hours team will pick this up. To report an emergency repair you can phone us on 0113 386 1000.
Routine repairs are non-urgent. They’re for issues that don’t impact safety or need an immediate response. They include things like:
We aim to complete non-emergency repairs within a maximum of 28 days of you reporting them to us. Depending on the type of repair, it can sometimes take longer, and we may need to visit you more than once.
Emergency repairs can include things like:
If there’s a life-threatening emergency, call 999 immediately.
If you suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999.
We aim to complete emergency repairs in the following timescales:
As your landlord, we’re responsible for repairing issues:
You’re responsible for maintaining and repairing some aspects of your home too – these are listed in your tenancy agreement. You can also find out more about your responsibilities here.
We want to make it as easy as possible for you to choose a time that suits your schedule. Your time matters, so our contractors offer a range of appointment slots to fit around your day:
Please make sure someone is available at your home during the agreed time slot. If you miss your appointment, we may charge you for this. Find out more about other repairs you might need to pay for.
