We are aware of some issues with the most recent rent statements sent earlier this month. We will be issuing new statements during July 2026
Our Assets team look after the buildings we own – from office hubs to customer homes – making sure they’re safe and well-maintained, and that any repairs needed are resolved effectively.
There are different specialisms within the Assets team, each led by an Asset Manager and supported by Surveyors and Technical Surveyors.
Surveyors diagnose general issues and identify work needed in customer homes, as well as coordinating any planned maintenance, such as replacement kitchens and bathrooms. Technical Surveyors, on the other hand, focus specifically on repairs and maintenance issues that have been raised by solicitors – these are called disrepairs.
Meet Clare, she’s been a Technical Surveyor at Leeds Federated since 2022. We caught up with Clare to get a glimpse into what a typical day looks like for her.
Report investigating
“I don’t really have an average day at work, although I do spend most of my day writing and reading reports sent to and from solicitors.
The reports include information about work needed on customer homes. Often a customer will have raised the issue through a claims farmer, rather than telling us directly which means the repairs can take longer to get resolved. Claims farmers are organisations that encourage customers to pursue compensation claims against their landlords. They generally promise big payouts, but customers rarely see that money.
“Some reports can take as little as five minutes to review, while others can take hours, or even weeks, depending on how complex the issues are. For more complicated cases, I’ll need to carry out research, gather quotes, and dig into the details.
“I liaise with solicitors, agreeing on the scope of work. The reports need to be technical and completely truthful, as my professional judgement can be challenged.
“I also have to price up what the repairs cost. Once the repairs are agreed, I raise an order with a contractor, and they’ll carry out the work. I also visit homes to check the work has been completed to the right standard.
“Some cases can remain open for a long time before everything is completed, and the file can be closed.”
Busy diary
“I’m always busy with a list of things to do. Sometimes I might be on a visit, assessing repairs and also speaking with customers. I also spend time looking into customer complaints and how we might take forward any learning from these.
“I’m part of a network with other housing associations too, and we meet often to share learning and discuss claims farmers or other issues going on in the housing sector.
“My work also supports the longer-term investment and sustainability goal of the organisation – to ensure we have the right homes in the right places. Some homes, due to their age or location, are no longer fit for purpose and won’t meet customer needs so I evaluate whether they’re suitable for investment and improvement, or whether we sell them and reinvest elsewhere.
The enjoyment in the detail
“I actually really enjoy writing the reports. I like researching the issues and laying everything out clearly – I find the process quite therapeutic.”
Report a repair to us
If you’re a customer and need a repair in your home, tell us as soon as you can so we can fix the issue. Reporting repairs directly to us as soon as you notice them is quicker and easier than using a claims farmer.
And if you have an appointment with us but can no longer make it do let us know. Missed appointments can delay repairs and cause issues for planning work with our contractors.
We want your homes to be safe, warm, and healthy, and there are occasions when we need access to your home to carry out repairs and investigate any work needed.
