My Account is our online portal for customers to do things like pay rent, report anti-social behaviour and track repairs. As part of our ongoing improvements to online services, we’ve replaced the previous ‘Raise a Repair’ tool on My Account with a simple online repair request form.

The new form is for non-emergency repairs only.

You should continue to report emergency issues to us by calling 0113 386 1000. Emergencies include issues like:

• A complete loss of power
• Uncontainable leaks
• Health and safety concerns, such as damp and mould

How to send a repair request form

If you’re already registered on My Account you can use the new form by logging in. Then click the repairs and maintenance report button. This will open a short form that you’ll need to complete. The form will ask for your email address and contact number, as well as information about the repair you need. Once you’ve sent us the form you’ll see a confirmation message on your screen – this will confirm we’ll be back in touch with you within 5 working days.