If you believe a smell is being caused with intent, we would ask you to speak with your neighbour in the first instance to let them know what effect the smell is having on you so that you can come to an agreement about how to deal with this.

If this is not possible, you could download a ‘Dear Neighbour’ card below. We can also offer mediation to help you to reach an agreement or solution. For more information, see the Neighbourhood Management Policy.

Cover of neighbourhood management policy

Neighbourhood management policy

Our approach to helping maintain and improve neighbourhoods as a place where customers can enjoy their homes in a safe and secure environment they can be proud of

File Type: pdf

File Size: 130 KB

Last Updated: January 2025

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A dear neighbour card with empty text boxes for someone to write to someone about how their antisocial behaviour affected them.

Dear Neighbour card

File Type: pdf

File Size: 1 MB

Last Updated: September 2025

Download this resource