We work with many different partners and organisations to help us to deal with anti-social behaviour (ASB). This can include the police, local councils, social care teams, community mental health teams, mediation services, third sector charities, the local community and Resolve.
For more information about how to deal with different issues please use our directory below.
You might also want to explore our policies and procedures.
If you are a victim or a witness to knife crime this should be reported to the police by calling 999.
Once you have informed the police, you should contact your Neighbourhood Officer. If the person with the knife is one of our tenants/customers, we will investigate this as anti-social behaviour.
If the person committing the hate crime is not one of our tenants/customers we will work with you to help you feel more safe. We will work with relevant partners and agencies such as the police public protection team or local council housing teams to look at options to make you feel safer e.g. additional security measures, moving home, etc.
If pre-legal measures do not have the desired effect, or the anti-social behaviour is significant enough then a legal measure is required. The most appropriate measure will be discussed with our panel of solicitors.
If you need a Mobility Scooter, you should ask permission from your Neighbourhood Officer or Support Co-ordinator. This is to make sure that they are stored in an appropriate place. They cannot be stored in communal areas or hallways as they are a fire hazard.
Mobility Scooters found in communal areas will be removed without notice if found by a staff member because of the fire hazard. The cost of the removal will be charged back to you.
If you have an anti-social behaviour problem with your neighbours it’s often worth speaking to them about it first, either in person, or by using our ‘Dear Neighbour’ card. If you don’t feel able to talk to your neighbours, or are unable to resolve the issue, we can investigate things for you.
Not all noise is dealt with as anti-social behaviour. Things such as babies crying, closing doors/windows, people talking within their homes aren’t anti-social behaviour. Click the link below to see more examples and find out what you can do about noise issues.
Nuisance that may be dealt with as anti-social is behaviour that prevents you from having peaceful enjoyment of your home. It is likely to threaten life, health, property, or morals.
Speak to your Neighbourhood Officer to discuss this type of behaviour and whether we can deal with it as anti-social, or as something else.
We do not deal with parking as anti-social behaviour unless a vehicle is being parked with intent to block access.
Tenants/customers can have pets within their homes as long as permission has been given by us. We will assess the type of property and how this is suitable for the number and type of pets that permission is asked for. We will not deny the keeping of pets without reason to do so as we recognise the benefits that having a pet can have.
Where possible, we will use pre-legal measures to resolve issues of anti-social behaviour. This is to prevent any unnecessary costs being passed on to the perpetrator(s).
The police can deal with some disputes between neighbours as public order offenses. This is likely to be where alarm, harassment or distress has taken place or where direct threats are made to the public. It can also include street fights.
If something of this kind is taking place, the police should be contacted on 999 as this is a crime.
Once the matter has been reported to the police, you should inform your Neighbourhood Officer as we will deal with this as anti-social behaviour.
Nuisance from quad bikes, e-bikes or mopeds can also be tackled under the Vehicles section of this anti-social behaviour directory.
Riots and damage caused as a result of a riot are criminal offenses and should be reported to the police by calling 999.
Following the matter being reported to the police, you should report any tenants/customers or adult household members who may have been involved in a riot to your Neighbourhood Officer as we will investigate this as a matter of anti-social behaviour.
