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We focus on preventing the growth of harmful bacteria, such as legionella, in your water system.
While the risk of contracting Legionnaires’ disease in your home is very low, it’s still a health and safety risk that we take very seriously.
What we do:
- Risk assessments: We carry out regular risk assessments of homes to identify and manage potential risks related to water hygiene, particularly the risk of legionella bacteria.
- Water system maintenance: As part of our ongoing maintenance programme, we ensure your water system is designed and maintained to minimise the risk of bacterial growth.
What you can do:
- Flush your system: If you’ve been away from your home for more than a week, such as on holiday or in hospital, you should flush your water system. It’s also good practice to flush your system if you have a tap or shower you don’t use regularly. To flush your system run your hot and cold water for 60 seconds to clear any stagnant water from the pipes.
- Clean and descale: Clean and descale your showerheads and taps every 3-6 months to prevent the build-up of bacteria.
- Keep water temperature right: Set the hot water in your boiler system to a temperature of between 50°C – 60°C. Beware of scalding!
- Report problems: If you notice any issues with your water system, such as hot a water tap that’s not getting hot enough, please report it to us immediately.
Here are some frequently asked questions from customers about Legionella and Legionnaires’ disease:
Legionella bacteria causes Legionnaire’s disease. The bacteria can be found in natural water sources such as rivers, lakes and reservoirs, but usually in low numbers. The bacteria may also be in purpose-built water systems such as hot and cold-water systems. People contract Legionnaires’ disease by inhaling small droplets of water (aerosols) that float in the air and contain the bacteria.
Legionnaires’ disease is a potentially fatal form of pneumonia which anyone can get but some people are at higher risk including:
- people over 45 years of age
- smokers and heavy drinkers
- people suffering from chronic respiratory or kidney disease
- people suffering from diabetes, lung and heart disease
- anyone with an impaired immune system
The risk of Legionella causing illness from your water system at home is exceedingly low.