Privacy Policy

Leeds Federated Housing Association Limited ("We") are committed to protecting and respecting your privacy.

This policy together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site (our site). This includes information provided at the time of registering to use our site where registration is required, subscribing to our service, posting material or requesting further services. We may also ask you for information if you report a problem with our site.

  • If you contact us, we may keep a record of that correspondence.

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

Computer related information

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Information about our use of cookies

Our site uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

What is a cookie?

Most websites you visit will use cookies to help customise your experience. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that information you see online is more relevant to you and your interests. The cookies used on this site have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this site by category is set out below.

For further reading on cookies you can visit

Category 1: Strictly necessary cookies:
These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies we would not be able to deliver the on-line services we offer on the site.

Category 2: Performance Cookies:
These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies:
These cookies remember choices you make to improve your experience.

These cookies allow the site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: Targeting Cookies or Advertising Cookies:
These cookies collect information about your browsing habits in order to   make information relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

List of cookies that might be used by the Site and their general purpose:

Cookie Name





Stores the visitor's preferred content culture.



Indicates if the visitor has been redirected to the mobile version of the website by the Mobile device redirection web part.



Stores the name of the current visual theme to provide proper design to the dialog windows.



Live ID authentication cookie.



Keeps a list of Question-Answer forum posts in which the user voted for an answer to prevent repeated votes.



Keeps a list of polls where the user voted to prevent repeated votes.



Keeps a list of documents that the user rated to prevent repeated votes.



Indicates that the visitor has switched to the desktop (default) version of the website from a specific device profile.



Stores the user's encrypted authentication ticket when using forms authentication.



Specifies which cookies are allowed by the visitor.



Keeps the user session ID for security reasons.



Indicates if the visitor is new or returning. Used for tracking the visitors statistic in Web analytics.



Stores the web analytics Campaign assigned to the visitor.



Stores all the web analytics Campaigns, which should be tracked within a JavaScript snippet.



Stores the URL referrer from which the user arrives on the website.



Stores the GUID of the contact related to the current site visitor. Used to track activities on the website.


2 & 4

Used to track conversions for the test and maintain consistent page content for the visitor. Stores the name of the page variant assigned to the visitor, the list of performed conversions and information whether visitor is included in A/B testing specified by an A/B test.


2 & 4

Stores the combination of variants assigned to the visitor by an MVT test. Used to track conversions for the test and maintain consistent page content for the visitor.


2 & 4

Stores the currently selected MVT combination for editors in the administration interface.



Stores a reference to the user's active shopping cart.



Body element class to provide accessibility standards.



Stores the current step of Wizard layout web parts.



Prevents the cookie policy being displayed once it has been accepted.

ShareThis Cookies:


Used by the ShareThis widget, their privacy policy can be found here:

Twitter Cookies


Used by the Twitter widget, their privacy policy can be found here:

Facebook Cookies


Used by the Facebook widget, their privacy policy can be found here:

Google analytics cookies

2 & 4

Used by Google Analytics, their usage policy can be found here:


How to manage cookies

If you wish to restrict, block or delete cookies from our site - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this site may not be provided to you.

Third party cookies

We sometimes embed video content and photos from websites such as YouTube and flickr. Pages with this embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these cookies.

Where we store your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we use SSL encryption to protect your personal data, we cannot absolutely guarantee the security of your data transmitted. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including but not limited to firewalls, antivirus programs, encryption and physical security to our servers.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer or mobile device.

  • To provide you with information, products or services that you request from us or which we feel may interest you.

  • To allow you to participate in interactive features of our service, when you choose to do so.

  • To notify you about changes to our service.

Who we may pass on your information to

Normally, only Leeds Federated will be able to access your personal information. However there may be times when we disclose your details to others, as follows:

  • our suppliers who enable us to provide our services to you, or who provide services on our behalf

  • housing contractors e.g. to undertake repairs or improvements to your home

  • it providers who own or manage the computers, phones or systems we use

  • our contractors who handle your out of hours service calls for us

  • banks e.g. to carry out payments through a secure system

  • companies that assist us in mailing out our leaflets/ newsletters

  • additional staff resources, such as consultants or agency staff

  • our professional advisors and providers of financial services

  • our partner organisations whose purposes dovetail with ours

  • training providers or learning institutions

  • other housing associations

  • external assistance where you have agreed to the referral, for example to do with money problems or domestic abuse

  • local authorities and government departments who provide relevant services for you, including benefits

  • the police, fire services, health authorities or medical staff who provide services for you

  • others who may request information from us for their own purposes

  • utility companies

  • debt collection agencies acting for others

  • for crime prevention or detection, risk assessment, resolution of complaints or other issues

  • local authorities, safeguarding boards, regulators, government departments and other public authorities, such as for preventing payment errors or fraud

  • the police, fire service, health authorities or medical practitioners

We may sometimes be obliged to disclose your personal data by law such as by a regulator with appropriate power (e.g. the homes and community agency – hca), or court order.  Information held by public bodies can be subject to freedom of information.

We do not give anyone else access to your information, in return for payment, for their marketing or commercial purposes.

Social media

We may get your information from social media, whether on our own sites or elsewhere. Where you use our own website or social media you grant us an irrevocable, royalty-free, non-exclusive licence, and give us your consent, to copy, use and reproduce any of your contributions for any purpose.

Where you make a contribution to any social media (whether on our own site or elsewhere) we may use that information for any of the purposes stated in this privacy statement.

Where a contribution to any social media (whether on our own site or elsewhere) constitutes a breach of Leeds Federated IT Security policy or any other policies, terms and conditions or laws that apply, we may take the following actions:

  • Issue of a warning to you.

  • Start legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Take further legal action against you (including, but not limited to, proceedings for a breach of your contract of employment or other contract you may have with us).

  • Report you and disclose such information to law enforcement authorities in any jurisdiction as we reasonably feel is necessary.

  • Report you and disclose such information to any local government or statutory body in the United Kingdom as we reasonably feel is necessary.

  • Report you and disclose such information as we reasonably feel is necessary to the site administrator and/or take action against you through the site administrator’s procedures to enforce the policies and terms and conditions that apply between you and the site administrator and/or between you and us.

  • Publish such information about you as we reasonably feel is appropriate, publicly (which may include social media).

  • We exclude liability for actions taken in response to breaches of any Leeds Federated policy. The responses described in this privacy statement are not limited, and we may take any other action we reasonably deem appropriate and we are not obliged to take any action.

  • Where you make a contribution to our social media, we may also take the following actions in addition to any other actions described above:

  • Immediate, temporary or permanent withdrawal of your right to use our social media.

  • Immediate, temporary or permanent removal or editing of any posting or material uploaded by you to our social media.

Your rights

You have the right to ask us not to process your personal information; however we may be unable to provide our services to you if we are unable to record and process certain details.

Accessing the information we have about you

You have a legal right to access information that we hold about you. If you ask us, we will charge a fee of £10 to meet our costs. You can write to our Data Protection Officer at our registered office address.

We will respond to your request with 40 days and in most cases we will be able to comply with your request. However we may not be able to provide you with your request if your personal information contains details about another person.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page