We want to make sure we tailor our services to meet each customer’s individual needs. Whether that’s allowing extra time for you to answer the door when we call, providing information to you in a different format or something else that helps you get the most from the services we offer.

We’re asking all customers to contact us to update their information. This will help us to understand more about individual requirements and any adjustments you need.

To update your own information you can:

• update your details yourself through your MyAccount login. If you don’t have a log in, you can visit our website and register for MyAccount. You’ll be able to update your details and see information about your tenancy.
• email us at hello@leedsfed.com with your full name and address to let us know what you need from us and why. We will try to make this happen and where we can’t, we will let you know.
• call us on 0113 386 1000 and choose option 4.

If you’ve not updated your records but contact us about something else, we’ll ask you about any adjustments that you might need us to make.

This work is also part of a larger project to improve the accessibility of our services and the consistency or our approach. Take a look at our project page on Your Voice to find out more.