Apologies, our phone lines are very busy at the moment. You can email us instead at hello@leedsfed.com

How to make a complaint

If you are unhappy with the service you have received, then we want to know. Please contact our Customer Service Team to discuss the issue and come to a resolution. To help us, please let us know what the problem is and how you would best like the issue to be dealt with and we can usually sort the problem there and then. For our complaints guide please see here.

If you feel we have still not dealt with the problem, then you there are various ways to make a formal complaint found below:
  • Online via My Account
  • By email to hello@leedsfed.com
  • Directly to a member of staff
  • By telephone on 0113 386 1000
  • By letter - write to us at The Tannery,91 Kirkstall Road,Leeds LS3 1HS
  • Through an advocate or interpreter using any of the ways listed above

How do we deal with complaints?

Want to know more about how we deal with complaints here at LFHA? You can find a guide here.You can also download the PDF here which explains more about the lessons we have learned from dealing with complaints and how we have changed our business practices because of those lessons.