Violence or threats of violence is a crime and should be reported to the police first.
Where the violence or threat of violence is towards a staff member or contractor, this will be dealt with under the Challenging Behaviour Policy below.
Where the violence or threat of violence is towards a staff member or contractor, this will be dealt with under the Challenging Behaviour Policy below.

Our approach to supporting staff to tackle challenging behaviour from customers in the workplace
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Last Updated: August 2025