Aggressive behaviour towards our customers will be dealt with as anti-social behaviour. This may be verbal or physical aggression. If you are in fear of this aggressive behaviour, this may be a crime and you should report it to the police. You should let us know so that we can investigate.

Aggressive behaviour within a household may also be reported to us as domestic abuse. You can find out more on our Domestic Abuse page.

Behaviour that is aggressive towards members of staff or contractors will be dealt with under our Challenging Behaviour Policy.