We will write to tenants/customers to confirm that this is a breach of tenancy where we receive reports of this. We would not think it reasonable for someone to vape within this area as it is enclosed and shared with others.

If someone is smoking or vaping within their own home, this is not in breach of their tenancy agreement. Individuals may also decide to smoke or vape in their garden or outside of their back door for example. This is not anti-social behaviour, see our Neighbourhood Management Policy below for more information.

If the smell from someone smoking or vaping outside of their home is causing you concern, then you should speak with them about this calmly and ask them to do this in a place that doesn’t affect you. However, we cannot enforce this.

You could also download a ‘Dear Neighbour’ card below and use it to tell your neighbours how the smell of the smoke or vape affects you. This might help your neighbour to understand the issue and for you to come to an agreement of how both of your needs can be met.

If this does not work, we can offer mediation to help you to reach an agreement.