Paying rent on time

Here's some useful information to help you with paying rent on time:

  • Rent is due on each Monday or the 1st of the month (depends whether you pay weekly or monthly).
  • Your rent statement should never show in arrears if your rent is paid on time.
  • If you are in arrears, you will be asked to increase your current payments until you eventually pay ‘on time
Your tenancy agreement states that rent must be paid weekly in advance. We don’t insist on you paying weekly and are happy for you to pay in the method that is best for you, but you must make sure your rent account never falls into arrears between payments. If you pay monthly, your account should be a month in credit when you make your payment, if you pay weekly it should be a week in credit, and so on.
If you get behind on your rent, our Income Services Team will get in touch with you.
Your responsibilities
  • If you have outstanding issues with Housing Benefit or DWP you will be expected to resolve these by speaking to them directly
  • To engage with us where required to help resolve any outstanding issues and keep us informed of any changes/updates

How we contact you

  • If we need to contact you we will do this by email, text message or letters in the post when we feel there is a need to
  • If we need to see you in person we may ask you to attend an appointment at our office or make an appointment to visit you at your home. There are times we will do unannounced visits to your property
If you are having difficulty paying your rent, please let us know as soon as possible. Call us on 0113 3861000 or email the Income Team at

We will discuss your arrears and any other matters that may be contributing and if you cannot clear your arrears in full, we will expect you to make an affordable repayment agreement to clear your arrears.  We can also refer you to our Money Matters Team for in-depth confidential and impartial advice.   

It's important to work with us to find a way forward, so please do not ignore letters, text messages or telephone calls about your rent account.  If you don't work with us to pay the money back, we will take legal action which could result in you being evicted from your home.

Refunds of credit balances

  • If your account is in credit we will only refund it if it means your account will not show in arrears.
  • If your rent is paid by Housing Benefit or Universal Credit this means your account will need to be in credit by one month.
Paying your rent is simple and flexible. We have three easy ways for you to pay your rent meaning you can choose a solution that works for you.

Direct Debit: Setting up a direct debit means your rent will be paid automatically on a regular basis, so you don't have to worry about missing a payment. To set up a direct debit call 0113 386 1200

Credit/ Debit card: You can pay your rent with a credit or debit card and can even set up a recurring card payment. There are two easy ways to do this; online through our website using Allpay or by calling 0113 386 1200

Payment card: You can pay your rent at Post Offices and local shops who are part of the PayPoint scheme with a Leeds Federated payment card. Call 0113 386 1200 to request a card. 

You can check your rent balance on My Account which gives you access to information about your tenancy 24/7.

For info about rent statements and more see our rent FAQs
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