We welcome and receive feedback from customers in many ways to help improve and change the service we provide and how we do it.
The feedback we receive from our customer comes in many ways including:
- Complaints
- Quarterly customer satisfaction surveys
- Surveys following a repair or customers moving in or out of properties
- Estate inspections and walkabouts
- Informal events, for example coffee mornings at sheltered housing schemes
- Local meetings
- Challenger Panel and scrutiny reviews
Each quarter we will share with you what you have said and what we are doing about it.
What actions have we taken?
Please take a look through the points below of how we acted on your feedback to help improve services here at Leeds Federated.