We are regulated by the The Regulator of Social Housing who sets consumer standards.Its role is to intervene where failure to meet the standards has caused, or could have caused, serious harm to customers.
The 4 consumer standards are:
Currently the tenant involvement and empowerment standard sets out the requirement for how housing providers ensure that the customer voice is heard and considered.
Get Involved
There are many ways you can get involved and we want to develop those ways that interest you most. So initially we would like to hear what may interest you,your preferred way of engaging with us and what suits you best. Your involvement may be in person or online, via zoom or through forms and emails. This allows you to choose what you are comfortable with but also what you have time for.
We would like to get your input on the following key areas.
- Principles in the repairs contract
- Information on the website and how easy it is to use
- How we maintain the communal space around schemes
We will update this section each quarter and provide feedback on how customers experiences have informed changes and improvements.