As a customer of Leeds Federated, there are many ways to get your voice heard and to help shape the services we provide.
We offer opportunities to share your feedback on the things that matter most to you. Depending on how much time you want to commit, you can make individual contributions or work closely with Leeds Fed staff and other customers to co-design services, policies, and initiatives.
Read on for more information on how you can get involved...
Your Voice
Your Voice is a cutting-edge digital community that is open for all Leeds Federated customers to join. It is a place to take part in projects and consultations that will greatly influence the future of our services, and you can participate whenever and wherever works for you.
Here are just some of the things you can do on Your Voice:
- Vote in polls
- Complete surveys
- Ask us your questions
- Tell us about your experiences, and discuss these with fellow customers
- Chat with other customers in forums
- Keep up to date on the topics and issues that you care about
- Register for online events like focus groups
- Register for in-person events like group discussions with Leeds Fed staff and workshops facilitated by Tpas
It’s really easy to register and there is no commitment required – you can participate in as many or as few activities as you’d like.
The Customer Voices Panel
The Customer Voices Panel is a team of customers who work together with staff to review services and suggest areas for improvement.
Customer Feedback
We want the customer voice to inform everything we do as an organisation, so we collect customer feedback from a variety of sources and use this to improve our services.
So far, customer feedback has influenced service areas like repairs, communal gardening, neighbourhood management and more.
Further Reading
Leeds Federated is a member of Tpas – a not-for-profit organisation that specialises in tenant engagement. This gives us access to their Tenant Engagement Experts, who can work with our staff and customers to co-design our services.
In 2020, we began work to adopt the
National Housing Federation’s Together with Tenants charter, demonstrating our commitment to listening, learning, and acting upon the customer voice.