We've just launched
our interactive annual report which looks back over 2023-24.
Highlights from the report include:
- Our 'tenant satisfaction measures' which were reported for the first time this year
- The launch of Your Voice, our customer engagement online platform
- Updates about our new community-based approach
- A summary of our investments and developments over the past year
- Stories from customers
- Reflections on how we're still helping people make a home, 50 years on
- ...and more!
"We believe a home is somewhere you feel ‘at home’. It’s somewhere people feel safe and secure – we may own the property but our customers make it their home and can stay as long as they wish. It’s a place to feel comfortable in – we work hard to maintain our homes to a good standard. And it’s a place people feel connected – we’ve invested in more resources over the last year to improve our communication with customers and provide opportunities for customers to feedback views and influence our decisions." Matthew Walker, CEO at Leeds Federated