Getting Involved with Leeds Federated

Leeds Federated places the involvement of its customers at the heart of the way it operates. We have a proud history of working effectively with our customers to improve our performance, which we are committed to continuing and building on for the future. This will help us achieve our vision 'to deliver outstanding homes and services'.

We aim to encourage and support all customers to become involved in decision making. This includes treating customers as diverse individuals and supporting involvement irrespective of age, race, gender, religion, disability or orientation.

We offer a wide range of activities so that everyone can be involved in the way and at the level that is right for them. This means offering activities that require a low level of input, such as filling in questionnaires, as well as higher level activities, such as attending meetings, interviewing contractors or becoming a mystery shopper.

Activities will be available which look at local issues in your area, as well as those which look at issues affecting the whole organisation.

We will provide training and development opportunities to any tenant to help them get the most out of involvement.

We aim to ensure that involvement activities are used to influence real decision making about the way we deliver our services.

We aim to ensure everyone who takes part in involvement activites receives timely feedback about how the outcomes of the activity have been used by us.

Find out more

There are many ways you can get involved and here are just some of the involvement activities:

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Editorial Panel

Reviews content of Talking Tenants and other tenant publications

Service Quality Forum

Reviews performance on service provision, eg. repairs, cleaning, gardening and anti-social behaviour

Disability Forum

Considers issues relating to people living with disabilities. Aimed at disabled tenants and their carers.

Property Forum

Assesses products, materials and contractors for planned maintenance works, such as replacement kitchens and boilers.

Mystery Shopping

Tenants are trained to become mystery shoppers, testing the quality of service we provide.

Feedback Panel

Members are contacted regularly to give their views and opinions on a variety of issues.

Local tenant groups and walkabouts

Look at a variety of local issues. Walkabouts involve accompanying staff on inspections of your neighbourhood.