Inspection

How to Contact us

Telephone:0113 386 1000

Fax:0113 386 1001

Email:homes@leedsfederated.com

Write to us:
Property Services Department
Leeds Federated Housing Association
Arthington House
30 Westfield Road
Leeds
LS3 1DE

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...report a repair?

Leeds Federated aims to maintain its properties to the highest affordable standard. You can help us to do this by ensuring that you report any repair problems to us as soon as you become aware of them. You can report a repair by contacting our Customer Service Centre or by reporting it online.

IF YOUR REPAIR IS AN EMERGENCY

PLEASE RING OUR CUSTOMER SERVICE CENTRE ON 0113 386 1000

This service is available 24 hours a day, 365 days a year.

If the matter is not urgent, you can request a repair by e-mail, in writing, or via filling in the online form. When you report a repair to us and if an order is placed, we will tell you how long it is likely to take to complete. We classify repairs as 'Emergency', 'Urgent' or 'Routine' depending on how serious they are, and whether or not they pose a risk to you, other people or the property.

  • Emergency Repairs: within 24 hours
  • Urgent Repairs: within 7 days
  • Routine Repairs: within 28 days

If it is not possible for us to accurately diagnose the repair when we speak to you, we will arrange an appointment with one of our surveyors to visit your home to look at the problem in more detail. To request for a surveyor please contact us. Before you report any repairs please see the following guidelines:

Our Repair Responsibilities

Generally, we are responsible for repairs to the following items, although this will vary depending on the ownership of the property:

  • Roofs, drains, gutters and external pipes
  • External walls, doors, windows and frames
  • Internal walls, floors, ceilings and doors
  • Internal plasterwork
  • Fitted kitchens
  • Pathways, steps, or other means of access
  • Boundary walls and fences
  • Basins, sinks, baths, toilets and waste pipes
  • Electrical wiring, including sockets and switches
  • Gas pipes and water pipes
  • Central heating systems, water heaters and fitted gas fires
  • Communal entrances, stairways and passageways
  • Communal lighting, and lifts

We are responsible for painting external woodwork, including doors and window frames, and this will normally be done once every five years.

Your Repair Responsibilities

We will take responsibility for ensuring that the fabric of the building is kept in good condition. Under the terms of your tenancy agreement, you are responsible for:

  • Kitchen and bathroom floor coverings (except where these have been provided by Leeds Federated at the start of your tenancy)
  • Removing of wasps' nests, rodents and other pests
  • Decorating the inside of your home
  • Replacing sink plugs, bath plugs and toilet seats
  • Unblocking sinks, basins and wc pans
  • Washing lines
  • TV aerials and satellite equipment (except communal systems provided by us)
  • Replacing fuses and light bulbs
  • Maintaining your garden (unless you pay us a service charge for this)
  • Replacing locks if your keys are lost or stolen
  • Repairing anything you have installed yourself, such as shelving, or a shower unit
  • Repairing anything you or your guests have damaged
  • Decorate the interior of your home

Repairs caused by damage, misuse or negligence

We will normally carry out the following work, but we will recharge the cost plus an administration charge, to you:

  • Damage to entrance doors
  • Damage to kitchen units and internal woodwork
  • Damage to radiators and pipework
  • Broken cisterns, toilet pans and other sanitary ware
  • Dealing with flood damage arising as a result of your negligence, or the failure of your appliances.

Appointments

When we arrange for the work to be carried out, we will offer you a morning or afternoon appointment. Appointments are available Monday to Friday and on Saturday mornings. Please let us know as soon as possible if your appointment is no longer convenient, as we may be able to offer it to someone needing an emergency visit.
Under the terms of your tenancy, you must allow us reasonable access to carry out repairs to your home. We may make a charge if you do not keep an appointment that you have made with us.

The Right to Repair

The Right to Repair covers repairs which, if not done within a specified time are likely to jeopardise your health, safety or security.
If we do not carry out a repair classified as emergency (24 hours), or urgent (7 days), you need to remind us that it has not been done. If we again fail to carry out the repair then you may be entitled to compensation. This does not apply if you have not allowed us reasonable access to carry out the work.

Gas

We are responsible for servicing gas appliances that we provide, such as central heating systems and gas fires. Unless we have provided them, we will not service cookers and other gas heaters.
For your safety, we service gas appliances at least once every 12 months.
It is extremely important that you allow us access to carry out this work.
If necessary we will take legal action to gain entry to your home to ensure that this essential safety work is carried out.
To book a gas service or find out when yours is due, please contact us.

IF YOU SMELL GAS

  • DO NOT smoke or strike matches
  • DO NOT turn electrical switches on or off
  • DO put out any naked flames
  • DO open doors and windows
  • DO keep people away from the affected area
  • DO turn off the gas supply at the meter
  • DO contact Transco IMMEDIATELY on 0800 111 999 (24h service)