...pay my rent?

Rent queries

Any queries on rent accounts can be quickly resolved by contacting our Customer Service Centre or calling into our office. Hours of business: Monday to Friday 9am to 5pm.

Our dedicated Rent Account Team is available to assist tenants in setting up repayment agreements if an account falls into arrears. The team actively monitors all rent accounts and aim to recover any outstanding debt. We can help in completion with your Housing Benefit claim by verifying the claim at our office in Leeds or we can arrange for our Income & Benefits Co-Ordinator to visit you at a time that is convenient to you.

Rent Account Statements

Statements are sent quarterly (every 3 months) to tenants and coincide with the housing benefit payment cycle to give an accurate account balance.
You can call our Customer Service Team on 0113 386 1000 and request an upto date statement at any point during the year.

Can I claim benefits?

You can see if you qualify for housing benefit by speaking to our Income & Benefits Co-Ordinator in the Rent Accounts Team or you can do a calculation online at www.leeds.gov.uk or www.dwp.gov.uk

We will visit you at you home to help you complete your claim if you prefer. Please call us to arrange a convenient time or you can call into our office in Leeds.

How else can I pay my rent?

You can pay online or there are several options as below:

• Direct Debit/ Standing Order - We can arrange to send a mandate to you. Call 0113 386 1000 or e-mail homes@lfha.co.uk
• Debit card/Credit card - Call our Customer Service Team on 0113 386 1000 to pay over the phone or pay on-line www.allpay.net

• Rent Payment card - Call our Customer Service Team on 0113 386 1000 to order a new card
• Cash - We can take cash payments at our office at Arthington House, however, we prefer the other methods of payment for security reasons
• Cheque - Make cheques payable to Leeds Federated and send to Arthington House

Need help with paying your rent?

We are here to help!

Speak with our Rent Accounts Team on 0113 386 1000. We can make an agreement for your arrears over the phone or arrange a visit where we can offer confidential financial advice.

What happens if I fall into arrears of 4 weeks or more?

You need to contact us immediately to discuss a repayment plan or we will service a Notice of Seeking Possession which enables us to take further action if necessary as part of our policy and procedures.

Having difficulties juggling your debts?

We can help!

We can give confidential financial advice or you can contact your local Citizens Advice Bureaux (CAB) at www.adviceguide.org.uk or Debt Counselling at www.insolvency.gov.uk or www.moneylaidbare.info