...get involved?
Leeds Federated
places the involvement of its customers at the heart of the way
it operates. We have a proud history of working effectively with
our customers to improve our performance, which we are committed
to continuing and building on for the future. This will help us
achieve our vision 'to deliver outstanding homes and
services'.
We aim to encourage and support all customers to become involved in
decision making. This includes treating customers as diverse
individuals and supporting involvement irrespective of age, race,
gender, religion, disability of orientation.
We offer a wide range of activities so that everyone can be
involved in the way and at the level that is right for them. This
means offering activities that require a low level of input, such
as filling in questionaires, as well as higher level activities,
such as attending meetings, interviewing contractors or becoming a
mystery shopper.
Activities will be available which look at local issues in your
area, as well as those which look at issues affecting the whole
organisation.
We will provide training and development opportunities to any
tenant to help them get the most out of involvement.
We aim to ensure that involvement activities are used to influence
real decision making about the way we deliver our services.
We aim to ensure everyone who takes part in involvement activites
receives timely feedback about how the outcomes of the activity
have been used by us.
Find out more
There are many ways you can get involved and here are just some of
the involvement activities:
Editorial Panel
Reviews content of Talking Tenants and other tenant
publications
Service Quality Forum
Reviews performance on service provision, eg. repairs,
cleaning, gardening and anti-social behaviour
Disability Forum
Considers issues relating to people living with
disabilities. Aimed at disabled tenants and their
carers.
Property Forum
Assesses products, materials and contractors for planned
maintenance works, such as replacement kitchens and
boilers.
Mystery Shopping
Tenants are trained to become mystery shoppers, testing
the quality of service we provide.
Feedback Panel
Members are contacted regularly to give their views and
opinions on a variety of issues.
Local tenant groups and walkabouts
These look at a variety of local issues. Walkabouts
involve accompanying staff on inspections of your
neighbourhood.
Tell us if you want this website improved
We are considering adding functionality to this website.
For example this could be a secure login area for tenants to access
additional information like rent accounts or repairs etc. If you'd
like to influence what we do, please fill in the contact us form to
tell us. To help you, here are a few questions for
consideration:
1. What do you think about what you can do and/or the content on
our website?
2. What would you like to see/do on our website?
3. How do you think that improvements would benefits our customers
and visitors to our website? And is the website a priority - an
area where we should spend money?